Privacy Policy

Chandigarh Pizza (“we”, “us”, or “our”) operates the website chandigarhpizza.caand the online ordering platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us. We are committed to protecting your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website or services, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We may collect the following types of information:

• Account information — your name, email address, and password when you create an account.
• Order information — items ordered, order totals, special instructions, and order history.
• Contact information — phone number or delivery address if provided for order fulfillment.
• Payment information — payment transactions are processed by our payment provider. We do not store your full card number on our servers.
• Usage data — pages visited, time spent, browser type, and device information collected automatically via cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders.
• Create and manage your account.
• Send order confirmations and status updates.
• Respond to your questions or customer service requests.
• Improve and personalise your experience on our website.
• Send promotional offers or updates (only if you have opted in).
• Comply with legal obligations.

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:

• Service providers — trusted third parties who help us operate our website and process payments (e.g., our payment processor, hosting provider), bound by confidentiality obligations.
• Legal requirements — if required by law, court order, or government authority.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. Cookies are small data files stored on your device. You can instruct your browser to refuse cookies; however, some parts of our site may not function correctly without them.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services to you. You may request deletion of your account and associated data at any time by contacting us (see Section 8). We may retain certain information for a period required by law or for legitimate business purposes such as resolving disputes.

6. Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent to the use of your personal information (subject to legal or contractual restrictions).
• Request deletion of your personal information where no legal obligation requires us to retain it.

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: